Control or Chaos: Collection Call Basics (Ep. 1)
Recordings
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Published: 4/8/2024
Have you just started working as a collector, lead or supervisor? Would you consider yourself to be an experienced veteran of the collection floor? Ever found yourself in a situation where you had to think about what to say or if you're being service-friendly and compliant?
Whether you're confident about your performance or feel you need some assistance, you'll reinforce your skills and knowledge by joining us for the first episode in the Hot Topics series “Control or Chaos: Collection Call Basics.” Our presenters will take you through what you can or should do when handling both inbound and outbound calls with consumers, along with some helpful hints to enhance your performance.
Speakers: Teri Plunkett, David Glezerman